Customer Service Specialist

Voyago is hiring a Full-Time Customer Service Specialist for our Checker Division in

London, Ontario.

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As the successful Customer Service Representative is the first point of contact for our

Checker customers. You are responsible for delivering exceptional service while effectively

managing communication and support tasks. This role requires excellent interpersonal

skills, professionalism, and the ability to multitask in a fast-paced environment.

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Your Role

Provide friendly and professional assistance to customers via phone, email, or other

communication channels.

Address inquiries, concerns, and requests promptly and accurately.

Coordinate with internal teams to ensure seamless service delivery.

Handle customer complaints with patience and efficiency, aiming for quick and

effective resolutions.

Escalate complex issues to the appropriate department or supervisor when necessary.

Maintain organized and thorough records of all customer interactions.

Manage multiple calls or tasks simultaneously while maintaining a calm and focused

demeanor.

Prioritize urgent requests and maintain efficiency under pressure.

Stay informed about company services, policies, and updates to provide accurate

information to customers.

Participate in training sessions and team meetings as needed.

Assist other team members and departments when needed to meet overall

organizational goals.

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Requirements

Your profile

You have Excellent Communication: Strong verbal and written communication skills to

interact effectively with customers and team members.

You are Customer Focused: A friendly, empathetic, and professional demeanor with a

commitment to resolving customer concerns efficiently.

You have Organizational Skills: Ability to prioritize tasks, handle multiple

responsibilities, and maintain accurate records of customer interactions.

You can Problem-Solve: Quick thinking and resourceful in resolving issues and

providing solutions.

You have Technical Proficiency: Comfortable using phone systems, CRM software, and

other digital tools for data entry and customer management.

You have an Attention to Detail: Ensure accuracy when recording information,

scheduling, or handling sensitive data.

You are a Team Player: Collaborative mindset with the ability to work independently

when needed.

You are Adaptability: Flexibility to adjust to changing priorities and work under

pressure.

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You are available Monday-Friday 2:00pm to 10:30pm

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The rate for this position is $18.50 per hour with benefits after 3 months.

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Work Location

This position is based in-office at our main building located at 573 Admiral Court,

London ON. Please note that remote work options are not available for this role.

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Benefits

The perks

We are an Award Winning company

As a subsidiary of Transdev, we provide opportunities for a rewarding career with a

growing, global transportation provider

We focus on innovation and sustainable environmental initiatives

We support the development, work-life balance and well-being of our employees

We build a supportive corporate culture that encourages diversity and enables our

people to flourish.

We enable our employees to have a positive social impact by deploying sustainable

mobility solutions.

We offer our employees opportunities to build their own experience within a local,

global Group.

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