Emergency Roadside Customer Service Representative

Bill Gosling Emergency Roadside Customer Service Representative August 2026

Full-Time & Part-Time Opportunities

This is a fast-paced inbound customer service role supporting customers experiencing roadside emergencies. Calls may include flat tires, vehicles that have run out of gas, keys locked inside a vehicle, breakdowns and accidents.

Agents are responsible for gathering accurate information, determining the customer's location and arranging appropriate roadside assistance. Every call represents a personal emergency, so candidates must be able to remain calm, show empathy and provide a sense of urgency.

We're looking for candidates who have:

• Previous customer service experience

• Excellent verbal communication

• Empathy, patience and a calm approach

• Ability to handle back-to-back calls

• Confidence assisting stressed or upset customers

• Good de-escalation and problem-solving abilities

• Comfort using Google Maps- Candidates are requires to share screens and go over mapping scenarios

• Good geographical awareness, including North, South, East and West

• Ability to identify highways, intersections and landmarks

• Call centre experience is an asset

Required Availability:
Candidates require flexibility Sunday through Saturday between 7:00 a.m. and 11:00 p.m., including weekends.

Shifts can fall anywhere within this availability and may include mornings, afternoons and evenings. Schedules are based on business needs and are subject to change.

Training:

• 3 weeks of mandatory full-time training

• Monday to Friday, 9:00 a.m.–5:00 p.m.

• Part-time candidates must also be available to attend the entire full-time training schedule

• Time off cannot be accommodated during training

• Training may be onsite or remote depending on the class

• Once in production, hybrid expectations are a minimum of 2 days per week onsite

Salary: $17.60/hour
Eligible evening hours receive an additional $1.50/hour shift premium.

‍