Insurance Customer Service Representative

Bill Gosling Insurance Customer Service Representative August 2026

Full-Time

This is an inbound customer service position supporting customers with their insurance billing needs. Agents assist customers with billing options, premium inquiries, payments and online billing portal support.

The role requires candidates who are comfortable handling sensitive information, following compliance requirements and helping customers navigate both billing and basic technical concerns.

We're looking for candidates who have:

• Previous customer service experience

• Excellent communication and conversational skills

• A customer-first approach

• Strong computer and system-navigation abilities

• Comfort providing basic technical assistance

• Ability to professionally handle complaints and difficult conversations

• Excellent attention to detail and accuracy

• Call centre experience is an asset

• Previous insurance or billing experience is a great asset

Required Availability:

• Monday–Thursday: 8:00 a.m.–8:00 p.m.

• Friday: 8:00 a.m.–6:00 p.m.

• Rotating Saturdays: 9:00 a.m.–4:00 p.m.

Candidates must be flexible to work a mixture of morning and afternoon shifts as well as rotating Saturdays.

Training & Hybrid Schedule:

• Day 1 orientation onsite

• Approximately 2 weeks of mandatory training/nesting

• Monday to Friday, approximately 9:00 a.m.–5:00 p.m.

• Orientation is onsite, with the remainder of training conducted hybrid

• Once in production, employees are expected onsite a minimum of 2 days per week

Salary: $17.60/hour

Candidates must be located within the London region and able to report to our London office. For work-from-home days, an Ethernet connection is required rather than Wi-Fi, and employees must provide their own USB-connected headset.

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