Intake & Admissions Coordinator
Intake and Admissions Coordinator
$45,000–$50,000 a year
Location
London, ON N6B 1Y6
Full job description
Important: Applicants MUST fill out the application form to be considered for this role. Only shortlisted applicants will be contacted. Form: https://forms.gle/WnLVtZ9oKJRGHwX56
Location: London, Ontario Job Type: Full-Time, One Year Contract
About Us
At EPIC Recovery and Forest City Healing Centre (FCHC), we're building something truly special in London, Ontario – a vibrant and compassionate network dedicated to evidence-informed addiction support. While we operate as distinct entities, our collaboration creates an expansive and impactful approach to fostering healing in our community. This is an exciting time to join us as we grow and enhance our services!
EPIC Recovery is an established leader in community-based private care, conveniently located on Wellington Road. We offer flexible, community support, expertly designed to help individuals seamlessly integrate their healing journey into daily life. Our experienced team provides diverse and comprehensive services directly from our welcoming centre.
Looking ahead, Forest City Healing Centre (FCHC) is an eagerly anticipated, residential care environment, opening soon on Queens Avenue. This dedicated centre will provide an all-male residential setting for those seeking a more immersive and focused healing experience. EPIC Recovery is proud to be providing all clinical staffing for FCHC. This means that if you're a successful candidate for a clinical role at FCHC, you'll be an EPIC Recovery employee, subcontracted to work at this groundbreaking new location.
When you join us, you'll become a valued EPIC Recovery team member, with your primary work location determined by your specific role – either at our EPIC Recovery facility or the new Forest City Healing Centre. Regardless of your site, both EPIC Recovery and FCHC are deeply committed to cultivating emotionally safe, inclusive spaces where genuine healing can flourish. Our programs are meticulously designed to support individuals and families navigating substance use and personal transformation, all through client-centred care rooted in holistic wellness: emotional, physical, cognitive, social, and spiritual.
We are equal opportunity organizations, and we passionately welcome team members from all backgrounds, identities, and lived experiences. This is an incredible opportunity to contribute to life-changing work in a dynamic and supportive environment. We strongly encourage you to apply, knowing your application will be carefully considered for fulfilling positions that may be based at either our EPIC Recovery or Forest City Healing Centre locations.
Position Overview:
The Intake & Admissions Coordinator is often the first point of contact for individuals and families seeking support through FCHC. This role is critical in creating a welcoming, compassionate, and organized intake experience that supports emotional safety from the very first interaction. The Coordinator manages the full admissions process — from inquiry to orientation — while actively supporting outreach, partnership-building, and networking initiatives.
Key Responsibilities:
- Serve as the first point of contact for individuals, families, and referring professionals
- Conduct pre-screenings and initial assessments to ensure suitability for residential care
- Clearly explain intake processes, expectations, timelines, and requirements with empathy and professionalism
- Collaborate with clinical staff to review applications and coordinate admissions
- Maintain accurate client records and intake documentation in compliance with privacy legislation
- Provide orientation support, including preparation guidance, packing lists, and emotional readiness resources
- Coordinate intake appointments, assessments, and communication between internal and external stakeholders
- Track admissions metrics and timelines to support internal reporting and optimize efficiency
- Lead and participate in outreach and networking initiatives to grow program visibility and increase client admissions
- Build relationships with EAPs, corporations, referral organizations, and healthcare professionals
- Coordinate and participate in calls or meetings with FCHC management, the Clinical Director, and the CEO to support strategic partnerships
- Work with insurance providers to verify benefits and coordinate billing
- Handle administrative tasks such as scheduling, follow-up communication, and file management
- Offer support and reassurance to clients and families before, during, and after admission
- Uphold the values of dignity, cultural safety, and whole-person care in every interaction
Qualifications:
- Diploma or degree in Social Work, Addictions & Mental Health, Psychology, or a related field (required)
- Minimum 1 year of experience working in intake, admissions, case management, or triage (required)
- Strong understanding of addiction, trauma, stigma, and mental health systems
- Demonstrated experience in sales, outreach, referral coordination, or business development
- Excellent communication, organization, and administrative skills
- Familiarity with confidentiality standards, consent, insurance coordination, and documentation in healthcare settings
- Empathy-driven approach with the ability to de-escalate and support individuals in distress
- Tech-savvy: comfortable with digital forms, intake platforms, spreadsheets, and basic reporting
- CPR/First Aid certification (or willingness to obtain)
- Must have a valid Vulnerable Sector Check
What We Offer:
- An opportunity to be the caring bridge between struggle and recovery
- Join a purpose-driven organization supporting men in recovery
- An opportunity to make a profound impact on individuals’ lives within a supportive and growing team that values emotional, physical, cognitive, social, and spiritual healing
- Opportunities for professional growth and development within the addiction treatment field.
- Receive trauma-informed training and support from EPIC Recovery
- A flexible working environment and the chance to be part of a revolutionary new facility in London, Ontario.
- Play a key role in growing a values-based, innovative approach to addiction recovery
Application Instructions:
If you’re ready to be a rockstar in the field of addiction recovery and contribute to a transformative program, we want to hear from you! Please fill out and upload your resume and cover letter to the Google Form - https://forms.gle/ydFfJRtX5VTFndEp6.
Join EPIC Recovery & Forest City Healing Centre and help us reshape lives and provide hope! We look forward to welcoming the next passionate member of our team!
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Do you have experience working in a residential, shelter, mental health, or treatment setting?
- Have you worked in an intake, triage, or case management role?
- Do you have experience participating in outreach, networking, and building relationships?
- Do you have a valid vulnerable sector check or are you willing to acquire one for employment with EPIC Recovery and Forest City Healing Centre?
Location:
- London, ON N6B 2L4 (preferred)
Work Location: In person
Forest City Healing Centre
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