Medical Receptionist

About the Clinic

White Oaks Medical Clinic is a new family medicine practice opening soon in south London, Ontario, co-located with White Oaks Guardian Pharmacy at 1074 Dearness Drive. We are a small, patient-focused clinic committed to delivering comprehensive primary care in a welcoming, professional environment.

We are hiring two (2) Medical Receptionists to join our team as we open our doors. This is a meaningful opportunity to help build a new clinic from the ground up and grow with the practice.

Position Summary

The Medical Receptionist is the first point of contact for our patients and the central anchor of the front desk. You will play a key role in creating a positive patient experience and in maintaining the smooth day-to-day operation of the clinic.

Schedule & Compensation

• 20 to 40 hours per week, scheduled in coordination with the clinic manager

• Hourly rate: $20.00 – $25.00, based on experience

• Start date: As soon as possible

Key Responsibilities

• Greet and welcome patients in a warm, friendly, and professional manner

• Book, confirm, reschedule, and follow up on patient appointments

• Manage a multi-line phone system and respond to patient inquiries

• Send appointment reminders and follow-up communications via phone and email

• Manage incoming and outgoing faxes (referrals, requisitions, reports, consults)

• Maintain accurate and up-to-date patient information in the EMR

• Coordinate with referring physicians, specialists, labs, and pharmacies

• Keep the reception area clean, organized, and welcoming

• Support general front-office administrative duties as required

What We're Looking For

Required:

• Strong customer service skills and a friendly, professional demeanor

• Excellent verbal and written English communication

• Strong organizational skills and attention to detail

• Comfort with technology — EMR, email, and fax

Preferred:

• 2+ years of experience in a medical or clinical reception/administrative role

• Experience with Avaros, OSCAR, OSCAR Pro, or another OSCAR-based EMR

• Experience with eFax and digital referral workflows

Pay: $20.00-$24.00 per hour

Benefits:

• Company events

• Flexible schedule

• On-site parking

Work Location: In person

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