Room Attendant (TPS)

TownPlace Suites London Room Attendant/Room Checker April 2026

This is a full-time position requiring full availability across all days of the week, including holidays. The role will include a combination of shifts as both a Room Attendant and a Room Checker.

Scope:

Cleans hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction. Room Checkers are responsible for cleaning, servicing and inspecting guest rooms. Room Checkers will also assist in maintaining common areas and other hotel departments when required.

Primary Responsibilities:

The duties of this position include, but are not limited to:

• Cleans and services assigned guest rooms in a timely and organized manner in accordance with set standards and procedures.

• Notifies Executive Housekeeper when service is complete, so rooms may be inspected and ready for sale.

• Reports any rooms unable to be serviced within appropriate time standards to the Executive Housekeeper.

• Reports needed repairs or any unsafe conditions to the Executive Housekeeper.

• Responds to requests from guests, supervisors or management in a timely and efficient manner.

• Maintains linen cart and supplies in a neat and organized way in compliance to standards.

• Maintains security of equipment, keys and supplies which are issued each day.

• Reports lost and found articles to the Executive Housekeeper.

• Follows procedures for team cleaning and self-inspecting program.

• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

• Provides a professional image at all times through appearance and uniform dress code.

• Follows company policies and procedures.

• Inspect and maintain all guest rooms and common areas.

• Greet guests in a professional and polite manner.

• Identify and report all maintenance concerns.

• Train new housekeepers.

• Identify and report all maintenance concerns.

• Communicate with all departments to ensure fluidity of daily operations.

• Assist in maintaining housekeeping needs and equipment.

• Assist other hotel departments as required.

Note: Other duties as assigned by Executive Housekeeper or Management.

Relationships:

Internal : All hotel staff: For effective communication

External : Hotel guests: To provide professional quality service

Qualifications:

Education/Experience : Basic reading, writing and math skills, is preferred. Prior Cleaning experience preferred.

Skills : Organizational skills, attention to detail, team work, problem solving

Working conditions:

• Will be required to work weekends and holidays

• Will be required to work in fast paced, stressful environment

• Will be required to work with common household chemicals

• May be asked to work overtime

Since cleaning is the major responsibility of this position, Room Attendants and Room Checkers spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending, walking and stretching.

This is a physically demanding position. Applicants must have the ability to move, lift, carry push and pull objects up to 25lbs. They must be able to work independently as well as in a team setting, ensure adherence to detail and standards, and they must have good communication and time management skills.

Organizational Structure:

• Reports to: Executive Housekeeper, Assistant Executive Housekeeping, or Housekeeping Supervisor

Job Types: Full-time, Part-time

Pay: $17.60 per hour

Benefits:

• Dental care

• Extended health care

• Life insurance

• On-site parking

• Vision care

Language:

• English (preferred)

Work Location: In person

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