Veterinary Assistant Receptionist

Pine Valley Animal Clinic Veterinary Assistant Receptionist June 2026

$18.50–$22.00 an hour

Job description

We're a locally owned independent veterinary clinic looking for a friendly, organized, and compassionate team member to join us as a Veterinary Receptionist & Assistant. This combined role supports both front-desk operations and hands-on patient care, making it ideal for someone who loves animals and enjoys variety in their workday.

What You'll Do

Reception & Client Care
• Greet clients warmly in person, by phone, and by email — you're the first impression of our clinic
• Schedule appointments, confirm bookings, and manage the daily calendar using IDEXX Neo Software
• Check patients in and out, process payments, and maintain accurate records of client communications
• Complete end of day settlement, and opening and closing procedures
• Answer questions about services, pricing, and general pet care
• Preparing admission paperwork for surgical patients
• Communicating with other staff to ensure all duties completed
• Contacting referral and emergency facilities as directed
• Assist in keeping the hospital clean and organized
• Assist in ordering food and medication for clients, in-person and through our web store

Veterinary Assistant Duties
• Assist veterinarians and technicians during exams, procedures, x-rays and other treatments
• Safely handle and restrain animals of varying sizes and temperaments
• Prepare exam rooms and surgical areas; clean and sterilize equipment
• Accurately communicate to staff a client’s pet health concerns
• Assist with client education, and discuss home care instructions with clients
• Help with inventory, stocking, and basic lab tasks, including unpacking of orders
• Complete referral forms and requests as directed

What We're Looking For
• Genuine love for animals and compassion for their owners, strong customer service
• Strong communication skills and a calm, professional demeanor — even during busy or stressful moments
• Ability to multi-task and stay organized in a fast-paced environment
• Comfort handling dogs, cats, and other companion animals
• Willingness to learn and work with various software (Idexx Neo record management system, MyVetStore webstore)

Experience
• Previous veterinary clinic or animal-care experience preferred but not required
• Customer service or hospitality background of at least 1 year
• Medical receptionist background is an asset
• Veterinary Assistant Certificate is an asset
• We're happy to train the right person — attitude and reliability matter most

Requirements
• High school diploma or equivalent
• Able to lift up to 20kg and stand for extended periods
• Flexible availability, including some evenings or Saturdays as needed
• Written and oral communication skills
• Professionalism and confidentiality

Compensation
• Discounts on services and products for your pets
• Comprehensive benefits package

Why Join Us?
• Supportive, tight-knit team at an independent clinic — no corporate red tape
• Opportunity to grow your skills in both client relations and animal care
• Work closely with experienced RVTs and veterinarian

Pay: $18.50-$22.00 per hour

Benefits:
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Experience:
• Customer service: 1 year (required)

Work Location: In person

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