Voyago Transit Full Time Dispatcher

Voyago Transit Full Time Dispatcher

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On-site · Transit · Full time

London, Ontario, Canada

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Description

Voyago is Hiring a Full Time Afternoon Dispatcher!

Reporting to the Operations Manager, the Transit Dispatcher is responsible for

coordinating daily transit operations and providing clear, accurate instructions to drivers.

This role acts as a key communication link between drivers, customers, and operations

staff to ensure efficient service delivery and compliance with company and regulatory

standards. Success in this role requires exceptional communication skills, strong attention

to detail, and the ability to manage multiple priorities in a fast-paced, dynamic

environment.

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Your role:

Communicate with drivers to resolve on-the-road issues

Liaise and communicate effectively with LTC dispatchers and internal staff

Identify all routes and drivers active on routes are on time to ensure there is no

disruption to service

Manage and pull a variety of reports as per the Operation Manager’s directive

Provide support and direction to drivers throughout their shifts

Perform cash counting and reconciliation duties accurately

Conduct data entry and maintain up-to-date dispatch and ridership records

Handle incoming calls and provide courteous, professional customer service

Assist with general office and administrative duties as required

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Requirements

Your Profile:

You have dispatch experience within the transportation or service industry or related

education

You can utilize a radio to listen to, respond to and communicate effectively with all on

route drivers

You have excellent time and stress management skills

You are a multi-tasker who can prioritize several urgent and important tasks

You take initiative to solve problems and search out the data needed to do so

You can accurately follow all procedures to meet corporate and legal obligations

You have strong proven customer service experience

You are computer literate and have software experience in MS Office (Outlook, Word,

and Excel)

You have intermediate to advanced verbal and written language skills (equivalent to B2

to C1 levels)

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Work Schedule:

This position follows a rotating schedule from 2:00pm to 1:00am. Shifts include

weekdays and weekends with rotation

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Hourly Rate:

The rate for this position is $19.00 per hour with benefits after 3 months

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Your Location:

This position is located at 573 Admiral Court and is 100% in-office. Remote work is

not available

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Benefits

The Perks:

We support the development, work-life balance and well-being of our employees

We build a supportive corporate culture that encourages diversity and enables our

people to flourish.

We enable our employees to have a positive social impact by deploying sustainable

mobility solutions.

We offer comprehensive benefits packages for full time employees with an Employee

and Family Assistance Program, a great company perks program and an Employee

Referral Bonus for all staff

We are an Award-Winning company

As a subsidiary of Transdev, we provide opportunities for a rewarding career with a

growing, global transportation provider

We focus on innovation and sustainable environmental initiatives

We offer our employees opportunities to build their own experience within a local,

global Group.

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Voyago is committed to provide accommodation for individuals with disabilities

throughout the recruitment process. Accommodations are available upon request of the

internal or external applicant. If you require an accommodation due to a disability for an

interview, please notify Human Resources directly to make appropriate arrangements

when contacted for an interview.

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We thank all applicants, however only those under consideration will be contacted.

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