Accommodation service managers

Summary: The Room Manager/accommodation services is responsible for overseeing the hotel operations as it relates to Guest services within the rooms division. In the absence of the General Manager will also oversee the day to day operation of the hotel. Open to all applicants Canadian Citizens and permanent residence. Will work from 32 to 40 hours.

We invite all interested individuals to apply and encourage applications from people with disabilities, newcomers Indigenous, , as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions, youth, veterans.

Oversee the overall operation of the front desk and working shifts as required.
Maximize total hotel revenues including but not limited to occupancy at the optimum rate to increase RevPar on a daily basis.
As part of the team assist the Revenue and Sales efforts and participate in strategy meetings.
Work as a team with all levels of management and associates. Maintain daily operational communications with Housekeeping and Maintenance.
Recruitment, training, supervision and discipline of Front Desk, and Night Audit staff members.
Organize and maintain front office records and equipment in accordance with hotel policy and control inventory of supplies.
Drive guest satisfaction scores through implementing a Service Culture.
Scheduling based on rotating weekends and participate in the Manager on duty program.
Participate as host for evening social events as part of the management team.
Support company policies and management decisions, interpreting and disseminating such information to required staff members.
Participate and contribute in operational meetings and Health & Safety Committee, social programs and training.
Support brand initiatives, promotions and training with follow though to direct report associates.
Utilize the brand web site as a resource to maintain all standards and new initiatives.
Support hotel efforts to be a leader within the market and guest loyalty programs.
Maintain control systems for posting of revenues and expenses and key control systems.
Effectively handle guest complaints through written and verbal follow up.
Know the night audit process for completion on an emergency basis.
An active member of the hotel emergency response team.
Develop, implement and evaluate policies and procedures for the operation of the department or establishment
Prepare budgets and monitor revenues and expenses
Participate in the development of pricing and promotional strategies
Negotiate with suppliers for the provision of materials and supplies
Recruit and supervise staff, oversee training and set work schedules
Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
Resolve customer complaints.
Preferred Education & Qualifications

Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments
Organized, results orientated, proven time management skills and the ability to work under pressure.
Effective communication skills both written and verbal
Understanding the hotels safety and security standards while ensuring a safe work environment.
Well developed knowledge of hotel and front office operations
Computer knowledge: Microsoft Office and experience with hotel Property Management Systems. FOSSE, hotel key systems and Marriott Systems experience an asset.
Proven performance management and conflict resolution skills
Ability to make decisions with only general policies and procedures available as guidance.
Previous hotel operations and systems experience will be required.