The Bradford Group
Job description
Are you passionate about providing exceptional customer service? Do you enjoy upselling products to customers? Do you enjoy talking to people over the phone? If so, look no further! We are looking to grow our team!
The Bradford Exchange is looking to hire full-time permanent Bilingual French/English Customer Service and Sales Representatives to work remotely for our inbound call centre. Training begins February 10, 2025.
The successful candidates would be scheduled between:
French: 8:00am and 5:30pm (EST) ON
Essential Job Duties and Responsibilities
Answering calls in both English and French – assist customers with questions concerning their order and order status, billing, retain customer business, upselling and returns.
We Offer:
A starting hourly rate of $20 if residing in Ontario
Incentives up to $175 a month
Work from home opportunity
Company paid health and dental benefits*
Group retirement benefit plan with up to a 6% company matching contribution*
Employee Assistance Program*
*After three-month probationary period
Required Qualifications:
Minimum of a High School diploma or equivalent
1+ years of call center experience
1+ years of phone sales experience
Required Knowledge, Skills, and Abilities:
English and French Proficiency
Great active listening skills
Knowledge of PC Fundamentals and ability to navigate multiple computer programs
The Bradford Exchange respects and upholds the requirements under the Accessibility for Ontarians Disability Act (AODA)and its associated standards and regulations. We are committed to providing accommodations upon request.
We thank all who apply; only those candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: From $20.00 per hour
Additional pay:
Bonus pay
Overtime pay
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Profit sharing
RRSP match
Store discount
Vision care
Work from home
Schedule:
8 hour shift
Day shift
Experience:
Customer service: 1 year (required)
call centre: 1 year (required)
sales: 1 year (preferred)
