Trans World Radio Canada
Trans World Radio Canada
Donations and Administrative Assistant
To Apply: BambooHR
TWR Canada is looking for an energetic, enthusiastic Donations and Administrative Assistant (DAA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DAA is a warm, welcoming face and voice for our team. With responsibilities ranging from receptionist duties to processing and acknowledging donations, maintaining accurate donor database records, providing reporting support to leadership and filling in administrative gaps, this is a multi-faceted customer service role designed to help TWR Canada’s donors, visitors, missionaries, and staff feel valued and partnered with our Christian ministry.
Type: Permanent, full-time role (40 hrs/week)
Location: London, Ontario (in-office role)
Reports to: Director of Finance & Administration
Salary: $44,000-$50,000 annually, based on experience, plus benefits
Application Deadline: November 22, 2024, or until filled (applications to be reviewed on a rolling basis)
Responsibilities:
Reception
Provide a positive, welcoming environment for all callers and visitors
Respond to all general inquiries including answering telephone calls, booking appointments, and ensuring staff/volunteers/donors/visitors are greeted and directed to the appropriate resource with exceptional customer service
Responsible for general administrative support, including photocopying, scanning documents, writing/sending letters and emails and monitoring general voicemail and email accounts
Collect and distribute incoming mail and courier packages and process outgoing mail and courier packages
Administrative Assistance
Attend meetings when required, and prepare documentation for board and other meetings when requested
Create and maintain an emergency contact binder for quick access to important contacts
Maintain an up-to-date departmental procedures binder
Prepare supplies for community events, and track inventory and maintenance of materials and equipment (swag, technology, etc.)
Update calendars and send out notices to staff with news and events
Arrange catering for meetings and events, as requested
Coordinate with travel agency to arrange staff travel, as required
Monitor and order cleaning and office supplies inventory
Prepare and make bank deposits
Provide day-to-day assistance to staff as needed
Gift Processing
Process all incoming donations received by mail, online, phone, or at events using our online fundraising and gift-processing platform and our customer relationship management (CRM) database
Pray with donors over the phone at time of gift processing, communicating shared partnership through their generous giving
Create, update and maintain donor profiles and records with high degree of accuracy in donor database
Prepare and send gift acknowledgments and receipts in a timely manner following CRA receipting requirements, in collaboration with other team members
Organize and maintain donor files ensuring confidentiality and security of files
Batch donations to reconcile donation reports with banking information and the finance team monthly
Access 3rd party payment portals (such as CanadaHelps.org) to reconcile donor giving
Work with the Director of Finance & Administration to ensure compliance with all donor-related policies and procedures, as well as relevant laws and regulations
Oversee and maintain compliance for gift entry by our China ministry office in Markham
Database Maintenance, Analysis & Reporting
Add new donors and update donor contact information
Run regular quality control reports to ensure data is accurate and current
Maintain key donor and gift database code tables for reporting and to ensure clean integration with our website and financial systems
Maintain accurate pledge information for recurring gifts
Create and maintain user-friendly reports and dashboards to facilitate data-driven decision-making
Prepare weekly, monthly and quarterly reports for leadership and other departments as requested
Organize and participate in training sessions to enhance team members’ data-related skills and knowledge of CRM and online giving platform
Maintain and administer database using global changes, importing, mail and donor segmentation functions, in coordination with our Software Specialist
Communicate effectively with colleagues to gather information and resolve data-related queries
Fostering Donor Relations
Develop a warm rapport with donors
Follow up with donors who make requests by mail or phone for tax receipts, additional information, or gift clarification, ensuring an excellent donor experience
Contact monthly giving donors for credit card renewal information
Call donors to advise of upcoming events in their area
In coordination with the fundraising and donor engagement team, send cards or letters to donors for special occasions, including birthdays, anniversaries, loss of loved ones, as a means of donor encouragement
Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.
Since no job description can encompass all duties that may be required, we expect all TWR Canada team members to occasionally carry out other responsibilities broadly consistent with those listed in their position description.
Qualifications & Competencies
Passionate about TWR Canada's vision, mission and values
Spiritually mature with an evident love for God and people
Bachelor’s Degree or College Diploma in a relevant discipline or a combination of education and related experience
Minimum 2 years’ full-time administrative experience, preferably in a nonprofit or ministry setting
Experience with a CRM database (experience with DonorPerfect and/or GiveCloud is an asset)
Experience discreetly handling confidential information with knowledge of applicable data privacy law
Strong customer service, communication and interpersonal skills, with attention to detail
Must be resourceful, flexible and able to work independently with minimal supervision
Have advanced proficiency using the Microsoft 365 Office suite
Ability to work in fast-paced environment with excellent time management, multi-tasking, and a can-do attitude
Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision-making process, including leading and participating in regular prayer meetings and devotions with staff and volunteers
Ability to work extended hours during peak periods, 2-3 times per year, if needed
Current clear Criminal Record Check
Legally eligible to work in Canada
The following are considered to be bona fide occupational requirements of this position.
Faith: as TWR Canada is a faith-based organization working primarily with Christians and those promoting the Christian faith, the person who holds this position must possess a sincere and enduring Christian faith that aligns with our organization’s faith statement. They must be regular attendees of a local Christian community. Annual signing of the statement of faith is required to remain in this position.
A Christian Lifestyle: for similar reasons as above, the individual must have a lifestyle consistent with biblical Christianity, actively abstaining from sinful or shameful behaviour including, but not necessarily limited to, theft, lying, greed, idolatry, violence, rage, fraud, slander, gossip, lawbreaking, drunkenness, divisiveness, and sexual immorality. Annual signing of the Lifestyle statement is required to remain in this position.
To apply:
Please submit a complete resume as well as cover letter, detailing how your qualifications match this opportunity by November 22, 2024. Applications will be reviewed on a rolling basis, and will not be considered without a cover letter. You are encouraged to apply early, as we are motivated to fill this role as soon as possible. No telephone inquiries, please. As a Christian ministry, adherence to our Statement of Faith is required.
The Organization:
TWR Canada was founded in 1973, and together with international partners, local churches and other ministries, TWR provides relevant programming, discipleship resources and dedicated workers to spread hope to individuals and communities around the globe. Whether using high-powered radio to reach people in the Middle East and Latin America, streaming content to Internet users in Asia and Europe or visiting face-to-face with listeners in Africa, TWR leaves a lasting spiritual footprint.
TWR Canada has a staff of approximately 30 part-time and full-time employees across Canada, with about half based in our London, Ontario office. In addition, many missionaries and volunteers perform valuable work in the office, across the country, and around the world.
Closes:
On Bus Route
Driver's License Required
Criminal Record Check is required
