Order Desk/Inside Sales Representative
Key Responsibilities
● Order Processing
-generate quotes for customers, based on different terms and rates
-create orders from quotes, once confirmed by customer
-obtain accurate information from vendors relating to shipment dates and expected date of delivery
-ensure accounts are up to date and alert front desk of outstanding payments
● Customer Support
-answer phone calls and emails and assist customers with questions and issues that arise
-Respond promptly to customer inquiries regarding order status, product availability, and shipping information
-create a rapport with customers and maintain trust by following through with assurances
-expedite orders if requested whenever possible and follow through with both warehouse and customer, to ensure customer satisfaction
● Inside Sales
-determine customer requirements and expectations in order to recommend specific products and solutions
-examine orders to look for items that might be missing and make inquiries with customer about possible additions
-provide customers with information about promotional deals
● Administrative Support
-maintain spreadsheets to ensure proper communication between sales desk and manufacturing plant
-Maintain organized records of all orders, invoices, and customer communications
-print and file orders accurately
-use free time to assist General Manager and other staff with a variety of administrative tasks
● Additional Responsibilities
-work with production team in order to create and maintain pick-up and delivery schedules
-create purchasing orders for externally manufactured parts
-work with logistics department in order to track deliveries
Qualifications & Experience
-personable and patient in communications with customers and other staff
-effective listening and communication skills (verbal and written)
-proficiency in data entry and Excel spreadsheets
-can work as part of a team but also shows initiative to complete tasks independently
-analytical thinking and strong problem solving skills required
-administrative experience and proficiency in word and powerpoint an asset
Please contact your employment specialist to apply.
