Rooms Division Manager - Accommodation services

The Rooms Division Manager at a Residence Inn by Marriott plays a pivotal role in ensuring the smooth operation of the hotel’s rooms division, encompassing both the front office and housekeeping departments. This position requires a blend of operational expertise, financial acumen, and strong leadership skills to deliver exceptional guest experiences and drive the hotel's success. In the absence of the General Manager will also oversee the day-to-day operation of the hotel. Open to all applicants Canadian Citizens/permanent residence/ valid work permit.

Salary: 18.75 to 23.85 hourly

Hours of Work: 32 to 40 hours per Week (Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend)

Terms of employment: Permanent Full time

Start date: Starts as soon as possible

Benefits: Dental Insurance, Extended Medical Insurance, Medical Benefits, Group Insurance Benefits, Life Insurance Benefits, and Vision Care Benefits after first 3 months of employment; Life Works (Employee Assistance Program), Hotel benefits with Marriott International and Atlific Hotels, Sick Days, Lieu Day and Vacation Pays

Supervision: 15-30 people

Preferred Education & Qualifications

• Minimum of 2 years of experience in hotel operations and Front Office management
• Organized, results orientated, proven time management skills and the ability to work under pressure.
• Effective communication skills both written and verbal
• Understanding the hotels safety and security standards while ensuring a safe work environment.
• Well developed knowledge of hotel and front office operations
• Computer knowledge: Microsoft Office and experience with hotel Property Management Systems. FOSSE, hotel key systems and Marriott Systems experience an asset.
• Proven performance management and conflict resolution skills
• Ability to make decisions with only general policies and procedures available as guidance.
• Previous hotel operations and systems experience will be required.

JOB FUNCTION

• Oversee the overall operation of the front desk and working shifts as required.
• Maximize total hotel revenues including but not limited to occupancy at the optimum rate to increase RevPar on a daily basis.
• As part of the team assist the Revenue and Sales efforts and participate in strategy meetings.
• Work as a team with all levels of management and associates. Maintain daily operational communications with Housekeeping and Maintenance.
• Recruitment, training, supervision and discipline of Front Desk, and Night Audit staff members.
• Organize and maintain front office records and equipment in accordance with hotel policy and control inventory of supplies.
• Drive guest satisfaction scores through implementing a Service Culture.
• Scheduling based on rotating weekends and participate in the Manager on duty program.
• Participate as host for evening social events as part of the management team.
• Support company policies and management decisions, interpreting and disseminating such information to required staff members.
• Participate and contribute in operational meetings and Health & Safety Committee, social programs and training.
• Support brand initiatives, promotions and training with follow though to direct report associates.
• Utilize the brand web site as a resource to maintain all standards and new initiatives.
• Support hotel efforts to be a leader within the market and guest loyalty programs.
• Maintain control systems for posting of revenues and expenses and key control systems.
• Effectively handle guest complaints through written and verbal follow up.
• Know the night audit process for completion on an emergency basis.
• An active member of the hotel emergency response team.

Here is what you must include in your application:

• Job reference number
• Cover letter
• Proof of the requested certifications
• Letter of recommendation

This job posting includes screening questions. Please answer the following questions when applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is your current level of study?